Return Policy

At Ihex International, we strive to ensure that you are completely satisfied with your purchase. However, if you wish to return an item, please review our return policy below:

  1. Eligibility for Return: You may request a return within 7 days of receiving your order.
  2. Conditions for Return:
    • The item must be unused, undamaged, and in its original packaging.
    • Products that have been opened, used, or tampered with in any way do not qualify for return.
  3. Return Process:
    • Customers are responsible for initiating the return and managing any associated costs.
    • To begin a return, please contact our customer service team with your order details. Our team will guide you through the return procedure.
  4. Refunds: Once we receive and inspect the returned item, we will process the refund, if eligible, to your original payment method. Please allow for processing time as per bank guidelines.

For any questions regarding our return policy, please contact our customer support team at Contact Us page.